Moving Service Frequently Asked Questions
Are you a broker or a carrier?
FMCSA lists White Glove Moving LLC as an authorized interstate household-goods carrier under USDOT #9888031 and MC #99118270. Verify the current record with FMCSA and confirm the legal carrier responsible for your shipment in your written move documents.
How is a moving estimate calculated?
Estimates can reflect shipment size or weight, distance, labor, packing, access conditions, storage, specialty handling, timing, and other services. The written estimate should identify the pricing basis and included services.
Are you licensed and insured?
FMCSA lists White Glove Moving LLC under USDOT #9888031 and MC #99118270. Ask for current authority, insurance filings, valuation options, and any Certificate of Insurance required for your move or building before booking.
What's included in the price?
Inclusions depend on the estimate you accept. Review labor, transportation, mileage or weight, packing materials, furniture services, access charges, storage, valuation, and possible additional charges before signing.
Do you offer packing services?
Full, partial, and fragile-only packing may be requested. Availability, materials, specialty crating, unpacking, and placement should be confirmed in your written estimate.
How far in advance should I book?
Availability varies by route and season. Earlier requests offer more scheduling options, especially during summer and at month-end. Call to confirm current availability for a last-minute move.
Do you move pianos, art, and antiques?
Specialty-item service depends on the item, access, route, equipment, and protection requested. Share measurements, photographs, stairs, and value considerations when requesting your estimate.
What areas do you serve?
The site lists service across Texas. We also quote Texas-origin long-distance moves to out-of-state destinations, with availability confirmed for each route.
Do you handle out-of-state and state-to-state moves?
Yes. Texas-origin interstate moves are quoted as long-distance moves, whether you search for them as cross-country, out-of-state, long-haul, or state-to-state moving companies. Common origins include Houston, Dallas, Fort Worth, Arlington, Austin, and San Antonio. Destination availability is confirmed per route, so share both ZIP codes when requesting an estimate.
What's your cancellation policy?
The cancellation and deposit terms in your signed estimate or service agreement control. Review them before paying and ask for clarification in writing if anything is unclear.
Do you offer storage?
Storage availability and conditions vary. Ask about the facility, access, security, climate controls, handling charges, minimum term, and insurance or valuation before adding storage to a move.
Can you accommodate weekends or urgent moves?
Weekend and urgent availability depends on the requested location, crew, and route. Call with your dates and both ZIP codes so current options can be checked.
What if something is damaged?
Note loss or damage promptly, preserve photographs and packing materials, and follow the claims procedure and deadlines in your move documents. Interstate valuation choices and private moving insurance are different products, so review the option selected before the move.
Do you offer senior moving services?
Senior moving support can include planning with the customer and family, downsizing coordination, packing, and destination setup. Confirm the requested services and any facility requirements in advance.